Troubleshooting errors (V1 API)

The V1 API is deprecated. It receives no support and no new features nor functionality. Please use the V2 Lookup API instead.

Codes

Below is a list of possible error codes, along with additional information about how to resolve them.

Code	Description
`account_invalid`	The provided customer UUID is invalid.
`internal_server_error`	An internal server error occurred.
`invalid_phone_number`	This is not a valid E.164 number.
`negative_balance`	You have a negative balance.
`spending_limit_exceeded`	The spending limit for a time period has been exceeded. You can set the spending limits from the Dashboard.
`suspended_account`	Your account has been suspended.
`unsupported_region`	Prelude does not support this region yet.

code

enum<string>

A machine-readable code that describes the error.

Available options:

account_invalid,

internal_server_error,

invalid_phone_number,

negative_balance,

spending_limit_exceeded,

suspended_account,

unsupported_region

Example:

"invalid_phone_number"

message

string

A human-readable message that describes the error.

Example:

"+0 is not a valid phone number"

doc_url

string

A link to the documentation that describes the error.

Example:

"https://docs.prelude.so/api-reference/v1/errors#invalid_phone_number"